An auto-rickshaw or taxi cannot refuse to ferry you. You can raise a complaint against such offenders online or by calling the toll-free number.
You should just stop an auto or taxi and get in, after that tell the driver the destination. The driver cannot force you from getting out.
In case, they refuse, look around and see if you can spot traffic police or police person and call for his attention. You can even call 100 immediately from your cell phone in case the driver tries to be physical.
Alternatively, you can register your complaint using the below steps. The complainant’s name will not be disclosed. As per the Maharashtra Motor Vehicles Act, Section 22 (d) 178 (3) (b), “Auto rickshaw driver Refusing to ply for hire” attracts a penalty of Rs. 100, and it goes up to Rs. 200 for a Taxi refusing to ply.
You can register a complaint with the toll-free number of RTO (1800-22-0110) against Taxi and autorickshaw drivers for refusing to ferry you.
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1. You can also complain by other sources.
2. Complainant’s name will not be disclosed.
3. You can also send a complaint on transportcommissioner@trafficpolicemumbai.org, rto.tardeo@trafficpolicemumbai.org, rto.andheri@trafficpolicemumbai.org & rto.wadala@trafficpolicemumbai.org |
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Regional Transport Office – RTO in Andheri
Address: Regional Transport Office, D/111, Ambivali Village, Versova Road, Near Manish Nagar, Andheri (West), Mumbai, Pincode – 400053. Regional Transport Office – RTO in Ghatkopar Telephone Number: 25115202 Regional Transport Office – RTO in Thane Telephone Number: 25340474 Regional Transport Office – RTO in Worli Address: 25/Sir Pochkhanwala Road, Worli, Pincode : 400025, Mumbai Regional Transport Office – RTO in Wadala Address: B/2, 3rd Flr, Wadala Truck Terminal, Wadala Road, Pincode: 400037 Regional Transport Office – RTO In Tardeo Address: Old Bodyguard Lane, Tulsiwadi Tardeo, Mumbai, Pincode – 400034. |
i guess its of no use.once i told the auto guy tht i will call on this rto tool free number or complaint to the traffic police man ,he shamelessly said go complain as all these rto n police people take "hafta".
this was at bandra east near the bandra criminal court.these auto guys always refuse especially if asked to go to bandra west.
so ya tht toold free number is "faltu bogus useless" .
This is true. They are not scared to Police also. Are we living in democratic country ot HAFTA country? Some times it come in mind that ladies should also give Hafta to Police for their protection from such rude auto drives.
And they r giving fresh permits every year to increase our woes, traffic resulting in poor service by big size transport
Pune Mumbai Cabs service from Mumbai to Shirdi is popular as it is the holiest place for Hindus. Shirdi is famous for God Sri Shirdi Sainath, "Child of God". Cabs to Shirdi are in demand during the time of festivals. Rama Navami and Dasara are the famous festivals that celebrated which attracts number of pilgrims. Guru Purnima is the main festival in Shirdi that attracts large number people to shiridi.
May be they take hafta and all, its good they should help as we r giving them another chance to take another hafta..I can name and tell places where rickshaws and taxi openly stand in the rto approved stand and would say no.. the link road is famous for this. Jogeswari only God can help the place. No body at all goes anywhere you ask..I think instead of penalising them of 100 bucks their licence should be ciesed for a month.
today I took auto from bandra east eserve bank I wanted to go to kurla sation when i reach citi bank meter showing 30 Rs.and its my daily routine everyday i took auto and fare was 30 or 33 Rs from reserve bank to kurla station but this time meter was faulty when i asked driver about meter he said "electronic meter me hum kya gadbad kar sakte" then i left auto on kurla market and pay him 40 Rs.and i note his auto no MH03 BA 3021.i want that RTO department take serious action on that auto driver.
yesterday i took a auto rickshaw from Andheri JB Nagar to Malad East Govind nagar hospital and left my packet of important papers with two diary at the back side of seat by mistake, Driver name is Rajesh Yadav and he was from Bhadohi, if any one read this message please help to take back by those papers. my mobile num is 9819002789, PLS PLS HELP
I was at bandra linking road today and wanted to reach my house, hence i asked one taxi guy if he would reach me there, he started questioning me about the way and then started arguing with me stating the way i am saying is wrong. Since i was in a hurry i straightaway asked him in anger if he wants to come or no. He started using foul language in loud voice which embarrassed me. as i was alone and nobody was there with me to protect me, i didnt want t get into an unpleasant situation. hence took another cab and left from there. This is not acceptable. CAB number MH 02 bd 0320
I was at bandra linking road today and wanted to reach my house, hence i asked one taxi guy if he would reach me there, he started questioning me about the way and then started arguing with me stating the way i am saying is wrong. Since i was in a hurry i straightaway asked him in anger if he wants to come or no. He started using foul language in loud voice which embarrassed me. as i was alone and nobody was there with me to protect me, i didnt want t get into an unpleasant situation. hence took another cab and left from there. This is not acceptable. CAB number MH 02 bd 0320
Its Same everywhere . Today I n my Friends with our kids where to come back home from The Bmc garden behind inorbit mall malad west , not a single auto wala was ready to ply , the reason they want to ply the young college couple coming out of the garden. We have to walk all the way to Inorbit mall and even there auto wala refused to go. We have to forcefully sit on a auto then. Something has to be done about this.
Refused MH02 TA2358
I hate this shit I have been the suspect today of a rikshawala. Feeling alone coz there is no one to help me
For the last two years, I have been facing serious problems with rickshaw drivers who are not ready to ply passengers to the desired location (Vakola, Hyaat Hotel area).
With time the problem has only worsened, with travelers waiting for as long as 25 minutes to get a rickshaw to Vakola. There are no share rickshaw stands to this location, nor do meter rickshaws willingly ply travelers.
Violent Act By Auto-Rickshaw Drivers
The fare for MIDC-Model college to Dombivali(E) station in sharing is 14 Rs.
Mostly they took 4 people & encash 56 rupees in one side trip.
Whereas directly by meter it can be Rs. 30-35(max).
It's simply looting to people.
Yesterday, when we are going out with my family (myself, wife, 4 month kid) No sharing, the auto driver not ready to start the meter. He told the rate is Rs 90.
I requested to start the meter else get the auto to RTO office. Then he started with dirty talks, swearing(gali galloch), dada giri.
He started to fight with me, My wife & child gets afraid. He started the auto & tried to move us. away from main focus area.
Somehow we managed to get out from his auto. And He ran away with his auto.
Literally abusing and threatening to people i.e. also ON GENERAL ELECTION DAY. Really no fear to these people. They are not using meters. It is only for showcase to RTO. Applying there own charges on customers. Please take strict action against these auto rickshaw driver at Near Model college stop, MIDC, Dombivali(E).
They are not realizing that they are serving public transport.
Kindly take strict action against them so that they behaves properly with peoples.
Worst Scneario
My sister in law was pregnant & while going to office, no single auto-driver is ready to took her to Dombivali(E) station.
She asked all the auto drivers who are in queue. But all of them are denying & laughing at her.
It was so embracing for her…
WHAT A SHAME FOR BEING A HUMAN?
Faulty Meters at Model College, MIDC Rickshaw stand, Dombivali(E)
At Model College, MIDC, Rickshaw stand,
Auto Rickshaw meter is only for the showcase purpose. They are not working properly.
Yesterday when I asked to go by meter they refused initially then they are saying meter is not working.
Finally when I got one Auto, his Initial meter reading started from 24 instead of 19….
Absolutely ABUSING people with DIRTY TALK, GALI-GALLOCK & DADAGIRI.
IS KDMC RTO OFFICE CAPABLE ENOUGH TO TAKE SOME ACTION AGAINST THIS??
Hello,
I would like to file a complaint against auto rickshaw driver Vehicle No. MH-03-AA-9830.As it was raining heavily today( 16-July-2014)morning between 10:00 am to 10:30 am in Mumbai so many of us took auto for going to office so i have taken an auto from Airoli Toll Naka to drop me at Vikhroli West Gandhi nagar HCC 247 Park.It was raining very heavily meanwhile i noticed that his auto has faulty meter and for the same distance i.e. ( from airoli toll naka to 247 park gandhi nagar vikhroli west) daily i paid Rs.75 from meter, his meter showed Rs. 110 even half distance was yet to be covered. I decided to get down near bridge and had gone walking to 247 park from dere.So i want to file complaint against him vehicle no. MH-03-AA-9830 for using faulty meter and would like to inform the people regarding same. Please Be aware of such frauds.
I request you to kindly take serious action against such taxi/auto drivers as these incidents are very common in Mulund Airoli Toll Naka.
Regards,
The distance between sector 7 kamothe to mansarover railway station is 1. 8 km. So the fare by meter should be approx 22Rs -25 Rs.So earlier they charged us 40 Rs ( 8 Rs for each person by taking total 5 persons). But from 03 November 2014, they started charging Rs 50 (10 Rs from each person) which is far more than actual fare.
They give the reason of price hike of Rs 4.5 in CNG gas. But U know if the rate of meter itself increased by the government then we don't have any problem to pay.Who the hell they are to increase the fare themselves. Moreover the avg of any auto rickshaw is is 25 km and this distance is only 1.8 km.which will effect the total cost very very less.(hardly 45 paise per trip.)
Another thing is that they take 5 persons in the auto which is illegal.
If we tell them to go by meter.They refused to ply.
Kindly see the matter and respond me of any action taken by you against this.
Thanks and regards
Shahnawaz
Day by day all the taxi and rickshaw wala's have started behaving worst. They upfront say they are not scared of any one as they give haftas. It's really shameful that no one is bothered to take any serious action. Just for name sake these complaint sites have been made. Just to show off that action will be taken but no solution to this shit situation. It's always in taxi and rickshaw wala's favour. They only want raise in money but when it actually comes to ply a customer, they shamelesly say no to every one. BUT NO ONE IS BOTHERED.. SHAMEFUL VERY VERY SHAMEFUL.
Day by day all the taxi and rickshaw wala's have started behaving worst. They upfront say they are not scared of any one as they give haftas. It's really shameful that no one is bothered to take any serious action. Just for name sake these complaint sites have been made. Just to show off that action will be taken but no solution to this shit situation. It's always in taxi and rickshaw wala's favour. They only want raise in money but when it actually comes to ply a customer, they shamelesly say no to every one. BUT NO ONE IS BOTHERED.. SHAMEFUL VERY VERY SHAMEFUL.
I came across this app which i think is a weapon to teach these errant auto rikshaw drivers a lesson….u may also want to try it…..below is d URL…..
https://play.google.com/store/apps/details?id=co.techlions.autocomplaint
This is to bring to your notice that the Auto Richshaws operating in Chandivali area are emphasizing their monopoly over others. Ever since the Metro came up in Andheri, the rickshaw waalas refuse to take passengers to the closest Metro Station.
I have experienced this personally and my fiance who works in Boomerang, Chandivali faces this problem everyday. Along with her, the whole business park and surrounding locality faces the same problem.
Secondly, there is a group of Auto Rickshaws waiting outside Bomerang who show their dominance over passing by Rickshaws. These(former) Rickshaw waalas form a union and are a menace to the society. Neither do they accept short voyage hires, nor do they let any other passing auto take hire from the area near Boomerang.
Due to this problem, my fiance has to walk everyday through dirty, stinky and shabby streets with traffic sounds around all the time. Moreover, after dusk, it becomes a matter of personal safety for a woman.
The Business park has arranged two buses for Andheri station at set timings.
However, there is no means for transport upto Sakinaka Metro station.(closest metro station from boomerang)
Hence, it is my humble request to you to take prompt action to eradicate the problem itself.
Thanking you in anticipation. Eagerly awaiting a reply.
This is to bring to your notice that the Auto Richshaws operating in Chandivali area are emphasizing their monopoly over others. Ever since the Metro came up in Andheri, the rickshaw waalas refuse to take passengers to the closest Metro Station.
I have experienced this personally and my fiance who works in Boomerang, Chandivali faces this problem everyday. Along with her, the whole business park and surrounding locality faces the same problem.
Secondly, there is a group of Auto Rickshaws waiting outside Bomerang who show their dominance over passing by Rickshaws. These(former) Rickshaw waalas form a union and are a menace to the society. Neither do they accept short voyage hires, nor do they let any other passing auto take hire from the area near Boomerang.
Due to this problem, my fiance has to walk everyday through dirty, stinky and shabby streets with traffic sounds around all the time. Moreover, after dusk, it becomes a matter of personal safety for a woman.
The Business park has arranged two buses for Andheri station at set timings.
However, there is no means for transport upto Sakinaka Metro station.(closest metro station from boomerang)
Hence, it is my humble request to you to take prompt action to eradicate the problem itself.
Thanking you in anticipation. Eagerly awaiting a reply.
Did you get any solution ? or is it just people writing here without any hope !
Today the rickshaw guy directly told you may complain…to my surprise the above numbers doesn’t get answered!!!!
Best thing is take a distant place of destination in way of your actual one and get down there. Tit for tat for these rascals.
From: "Ashok Kumar"
Date: 31 Mar 2015 23:41
Subject: Complaint against Auto: MH03 AA 3339
To:
Cc:
Hi,
I want lodge a complaint against passenger refusal incident happenned at Hiranandani powai on 31 March 2015 23:30
Please dont give any scope to leave him, he was too bad to even talk to customer.
Regards,
Ashok Yadav
Wanted to travel BKC to Kurla. Hailed an Auto. As I sat driver said fare is fixed Rs 90. This is a shared Auto 30 per person. He said he has a permission for that. I doubted any such permit exist so I asked to see it but he refused. As I have already in auto you have to take me to where I want to go. Or else I will call police. He said to go ahead. So I called RTO complaints number. But no answer. So I gave up and wait for 30 mins to find another auto.
Dear sir/madam
Hello sir this is pankaj singh, I would like to put one complain against auto driver of MH02 VA 2588. I
This happen just half an hour back at dahisar station east. The above mention riksha driver was standing in a que when I asked him to take me to ghartanpada no. 2 dahisar east, he refused so I sat down and said take me to dahisar east police station he said I won't go and drove so fast towards west side and said get down and he stop in front of dahisar west-east subway and said get down… I said I won't so he again start driving toward west and scared me get down or else you will come in trouble… So I get down at dahisar bridge…
This can could be very dangereous…
This comment has been removed by a blog administrator.
Dear sir/madam
Hello sir this is pankaj singh, I would like to put one complain against auto driver of MH02 VA 2588. I
This happen just half an hour back at dahisar station east. The above mention riksha driver was standing in a question when I asked him to take me to ghartanpada no. 2 dahisar east, he refused so I sat down and said take me to dahisar east police station he said I won't go and drove so fast towards west side and said get down and he stop in front of dahisar west-east subway and said get down… I said I won't so he again start driving toward west and scared me get down or else you will come in trouble… So I get down at dahisar bridge…
This can could be very dangereous…
Respected sir..
Myself Dr. Mrs savant . I want to lodge a complaint against this rickshaw driver who stood outside Thane east station. I asked him to take me to Viviana mall he said I will have to pay him 100 ruppe no matter what the meter says I refused then he said he will take me as per meter charges when I sat inside the rickshaw he stopped the rickshaw mid way and asked me to get down and took another passenger who wanted to go further distant . This is my first experience I m seriously worried if this is the mentality of rickshaw drivers then passengers will suffer a lot they can't even trust these jerks and when I refused to get down he was abusing me he also seemed to be drunk as there was weird smell I want u to please take some action this incident happend at nine pm at Thane station today richaw number is mh 04 fc 4548
My name is Yogesh Prabhu and i stay in vakola santacruz east, My dad is a senior citizen and cannot walk properly , last sunday we all decided to go to juhu beach, we went to taxi stand near vakola opp shamrao vittal bank ( SVC Tower) There where 5 to 6 taxi standing at that stand but all refused to go then we went ahead towards vakola church few taxi where standing opp axis bank vakola but they to refused to take fare my dad was not in a condition to walk ne more, i felt very bad not for me but for my father, after working for soo long and when he is not able to walk, these taxi drivers not have any pity.. because of these few bunch of jokers all the other taxi / auto drivers are looked with that angle, during this mess i was not able to take down the taxi number,, but sir if u could please take some action it will be grateful on human mankind …
That is the main reason people prefer OLA, Uber etc. They refused almost rarely. But this guys have even problem with that. They makes strike against this radio cab services by telling due to their discounts & offers we don’t get passengers. Wake up that is not the reason. We in mumbai city where time is money for every one. People will prefer nearest vehicle around them though it will be costly. But asking this auto rickshaws & Taxi guy is also waste of time.
Auto Rickshaw driver and that to Bhaiya rickshaw driver understand himself as a don of Mumbai.Below email addresses are fake don’t use same. Even the toll free nos are working but no action in that
transportcommissioner@trafficpolicemumbai.org, rto.tardeo@trafficpolicemumbai.org, rto.andheri@trafficpolicemumbai.org & rto.wadala@trafficpolicemumbai.org
IF YOU WANT CHANGE FOLLOW RULES MADE BY RTO:
1. Get into auto if auto Meeter is down and driver is there. Don’t come out of auto he will not have authority to take you out. One more thing if that person tries to fight call 100 or find nearby traffic police and inform him.
Take necessary action on the spot. Rules are for the common man.
Hi,
I was in Vaishali Nagar Jogeshwari(W) today evening and was trying to take a rickshaw from there to Powai ANdheri (East). Along with me my old Mother and a 4 years old son was there. I asked more than dozen Riskshaw driver but of no use. Then I sat in a rickshaw and asked him to whether take me to my destination or to police station. But they just denied they started abusing me and forcefully moved me out of rickshaw. They just say take our number and give it to any policeman , they said no policeman can do anything to us. The Numbers of riskshaws’ are MH 02 DK 6625 and MH 03 BN 1603. These are only two rickshaw’s number not of dozen which refused my fare. But after talking to one thing is very clear to me that either they are having some link with police or police never take any action against them. They are not at all afraid by police. I was dialling 100 from my phone so many time but it was not connecting. It was so humilating that we two females with a small kid was searching for rickshaw for more than 30 mins and was wondering how to reach our home. Then finally after so much effort I took an ola cab and reach my home.
I was in Bhandup station today and i ask a autorickshaw to drop me kukreja complex bhandup.. but he refuses to ferry. The driver force me to getting out.(MH_ _ _ 1434), Initial number i not seen.
This is frequently happening in bhandup station (w).. you kindly do something.
abusing auto driver at bhandup auto number MH03– 2279…request to take serious action against him
How can I track the status of my complaint. I feel the IVR system need lot of improvements, they ask us too many information in one beep which is very difficult. Also a sms should be sent to the complainant with the Complaint number so that he is assured that the complaint is registered.
MH 02 – CT 6423
This bugger is not ready to accept my route. He was standing in the queue. He was looking for long ferry in the queue but I purposely asked him to drop me at my place but he denied. I told him bhai you have to drop me at my place at any cost. I will not left you. Will seat 10 mnts ot 1 hr let see what happened. Then he started the auto and he stop the auto 100 meter from the queue and told me boss now I am not in the queue.
This types of behaviour of Mumbai Auto wala. We are proud to be a Mumbaikar as we have very good public transport facility but these people are spoiling this image.
It’s RTO duty to punish these guys heavily so they cannot think same mistake later.
On top I have given Auto Riksha no. Hope somebody from RTO take the action on it as now everything is online. Permit renewed and other process. You can easily catch him from the vehicle no
The best way to teach them a lesson is to not avail their services. Once the flow of money stops all auto walas will upfrontly start asking for passengers
The auto wala his no is 8135 first he tell yes for natraj market and after seating he refused to take to that place and had taken utrurn and stop the auto and has no scare of police also so please do somethings about this all happen in malad west
Always this happen in malad and always that bhya type auto wala do this only and show akd to people
Respected sir
Today morning 9:40AM I have to go
Municipal hospital marol with my wife she is pregnant 7 month . But auto driver not agree to going & he argu with me . I said it is urgent my wife is pregnant but he doesn’t ready to go.
Place of refusing BAMANDAYA
WANT TO MUNCIPAL HOSPITAL MAROL
Auto no
MH03 BY
2515
Take stricky action on this driver
02/05/2019
This is to bring to your notice that in between 8am to 10am there are tremendous amount of riksha standing in line to take sharing of 4people from Bhandup west station Ishwar nagar short cut to Magnet Mall which is hardly 700m charging 30Rs fare on sharing basis. The problem is when we ask for direct riksha to go till the location the entire bunch of riksha ( apx 20 -30standing in line ) clearly refuses. They force the female ladies to go by sharing auto or else they dont drop at the given location if we wish to go by meter.
Request you to kindly stop this act done to innocent people especially to ladies by these under aged teenager riksha driver and other few of them. In this due course i have noted 2riksha driver number which is as follows :-MH 03 6530 / MH 03 CT / 6445 and the other number is MH 03 CT 4299( Kindly refer the image ). MH 03 6530 was the worst riksha driver, he was very arrogant rude used bad words also had taken 4 sharing passengers.
I hope you take a strict action.
Mail sent to the emails given bounced back!!!
transportcommissioner@trafficpolicemumbai.org, rto.andheri@trafficpolicemumbai.org