An auto-rickshaw or taxi cannot refuse to ferry you. You can raise a complaint against such offenders online or by calling the toll-free number.
You should just stop an auto or taxi and get in, after that tell the driver the destination. The driver cannot force you from getting out.
In case, they refuse, look around and see if you can spot traffic police or police person and call for his attention. You can even call 100 immediately from your cell phone in case the driver tries to be physical.
Alternatively, you can register your complaint using the below steps. The complainant’s name will not be disclosed. As per the Maharashtra Motor Vehicles Act, Section 22 (d) 178 (3) (b), “Auto rickshaw driver Refusing to ply for hire” attracts a penalty of Rs. 100, and it goes up to Rs. 200 for a Taxi refusing to ply.
You can register a complaint with the toll-free number of RTO (1800-22-0110) against Taxi and autorickshaw drivers for refusing to ferry you.
Regional Transport Office – RTO in Andheri
Address: Regional Transport Office, D/111, Ambivali Village, Versova Road, Near Manish Nagar, Andheri (West), Mumbai, Pincode – 400053.
Regional Transport Office – RTO in Ghatkopar Telephone Number: 25115202
Regional Transport Office – RTO in Thane Telephone Number: 25340474
Regional Transport Office – RTO in Worli Address: 25/Sir Pochkhanwala Road, Worli, Pincode : 400025, Mumbai
Regional Transport Office – RTO in Wadala Address: B/2, 3rd Flr, Wadala Truck Terminal, Wadala Road, Pincode: 400037
Regional Transport Office – RTO In Tardeo Address: Old Bodyguard Lane, Tulsiwadi Tardeo, Mumbai, Pincode – 400034.