BEST Bus Complaint

The Brihanmumbai Electricity Supply and Transport (BEST) is the most convenient and economical transport service in Mumbai, Maharashtra. It was established in 1873 as a tramway service called “Bombay Tramway Company Limited.”

BEST runs around 3,800 buses across the city transporting 5 million passengers on over 443 routes. It has around 38,000 workers, including around 22,000 bus drivers and conductors.

BEST BUS COMPLAINT / Customer Care details

• Contact – 1800-227-550 (Toll Free)
• E-mail -: transport@bestundertaking.com
• Twitter handle – @myBESTBus

PUBLIC RELATIONS DEPARTMENT

Address: 2^nd floor, Electric House,
BEST Marg, Colaba, Mumbai 400 001
E-mail -:probestundertaking@gmail.com

Head Office: BRIHANMUMBAI ELECTRIC SUPPLY & TRANSPORT UNDERTAKING

Address: 1^st Floor, BEST Bhavan,
BEST Marg Colaba, Mumbai 400 001
Tel. No.: +91-22-22856262 ( Operator )
Fax No.: 022-22851244

BEST BUS OFFICIAL WEBSITE

https://www.bestundertaking.com/

Here is a clear, simple guide on how to raise a complaint about BEST (Brihanmumbai Electric Supply and Transport) at a depot in Mumbai, along with additional official channels you can use.

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✅ How to Raise a Complaint at a BEST Depot

You can walk into any nearby BEST bus depot and file a complaint in person. MOST depots follow this standard process:

1. Go to the Depot Enquiry / Control Room

At every depot, there is:

• Traffic Officer / Duty Inspector
• Depot Manager’s office
• Complaint / Enquiry Counter

Tell them you want to register a complaint.

2. Provide Details

They will ask for:

• Bus route number
• Bus number (if visible) / driver or conductor badge number
• Date & time of the incident
• Bus stop where it happened
• Description of the issue

You may get an acknowledgment slip depending on the depot.

3. Depot Complaint Register

Every depot maintains a Complaint Register.
You can request:

• To enter your complaint directly
• Or to see the officer and narrate it

Depot staff must note down the complaint and forward it to the higher authorities.

4. Follow-up

Ask for:

• Complaint number or
• Officer’s name for follow-up

Most depots respond within 2–7 days depending on the issue.

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📍 Major BEST Depots in Mumbai (for complaints)

You can visit any depot near your area:

• Wadala Depot
• Dindoshi Depot
• Oshiwara Depot
• Kurla Depot
• Majas Depot
• Santacruz Depot
• Ghatkopar Depot
• Colaba Depot
• Deonar Depot
• Mulund Depot

(Every bus has its depot number written at the back — that depot is normally responsible for that bus.)

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✉️ Other Official Ways to Raise a BEST Complaint

1. BEST Helpline Number

📞 1800-22-7550 (Toll-Free)
You can call and lodge a complaint immediately.

2. Email to BEST

📧 transport@bestundertaking.com
Include all details + photos if possible.

3. BEST Online Grievance Portal

Visit: bestundertaking.com → Contact → Grievance Redressal

You can file:

• Bus complaints
• Ticket issues
• Staff behavior
• AC bus issues
• Schedule / frequency problems

4. BEST Chalo App

If you use the Chalo App, you can:

• Report wrong timings
• Report bus not arriving
• Report conductor issues

Go to:
📱 Menu → Help & Support → File Complaint

5. Social Media (Fastest Response)

Tweet to:

• @myBESTBus
• @BEST_Mumbai

They usually reply quickly if you tag route number, bus number, and location.

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📌 Tips to Make Your Complaint Effective

✔ Note the bus number (written on the back, e.g., 3379).
✔ If not possible, note the time and stop—that is enough.
✔ Take a photo if safe.
✔ Always mention route number.
✔ Keep your tone calm; BEST officers respond better.

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